Responsible Gaming
Our Commitment to Safe Gaming
At prodent.co.nz, we believe that online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming and providing support to all our players.
Age Verification
Online pokies are strictly for players aged 18 years and over in New Zealand. We verify all players' ages during registration. If you are under 18, you are not permitted to use our services. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own gambling behaviour, you may have a problem:
- Gambling with money you cannot afford to lose
- Chasing losses by continuing to gamble to win back lost money
- Hiding your gambling or lying about the amount you gamble
- Gambling for longer periods or with larger amounts than intended
- Neglecting family, work, or other responsibilities due to gambling
- Feeling anxious, irritable, or restless when trying to cut down or stop
- Using gambling to escape problems or negative emotions
- Borrowing money to gamble or pay gambling debts
- Losing interest in hobbies and activities you once enjoyed
- Unsuccessful attempts to control or reduce gambling
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Session Time Limits: Restrict the length of your gaming sessions
- Reality Checks: Regular pop-up reminders showing your play time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
To access these tools, log into your account and visit the Responsible Gaming section in your settings.
Support Organizations in New Zealand
If you or someone you know is struggling with problem gambling, help is available:
Problem Gambling Foundation (Aotearoa New Zealand)
- Phone: 0800 664 262 (free and confidential)
- Website: www.pgf.nz
- Services: Counselling, support groups, and resources for problem gambling
Gambling Helpline (Aotearoa New Zealand)
- Phone: 0800 654 655 (free and confidential)
- Services: 24/7 support and counselling for problem gamblers and their families
Samaritans Aotearoa New Zealand
- Phone: 1737 (call or text, free)
- Website: www.1737.org.nz
- Services: Crisis support and counselling
International Support Resources
If you are accessing our services from outside New Zealand, the following organisations also provide support:
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): www.gamstop.co.uk — Multi-operator self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org
Take Action Today
If you think you may have a gambling problem, please reach out for help immediately. There is no shame in seeking support. Problem gambling is a treatable condition, and organisations exist specifically to help you and your family.
Remember: Gaming should be fun and entertaining. If it stops being enjoyable, it's time to seek help.
For more information about responsible gaming practices, please contact our customer support team at any time.